ERICA HAYBRON

 Product Manager 

ABOUT ME

I am a Product Manager based in Brooklyn, NY, and I am looking to take my skills to a small to medium start-up to make an impact on growth and product innovation strategy. 

 

I strive to create delightful customer experiences by investigating and innovating against industry trends and by focusing on customer needs during product development.  

I am positive, hard-working, and detail oriented. I thrive in fast-paced, Agile environments that demand critical thinking and creative solutions. 

In my free time, I enjoy snowboarding, creating digital art, and traveling.  I also listen to way too many podcasts. 

 

Please reach out if you would like to build impactful customer experiences together.

EXPERIENCE

Product Owner
Accenture/
Top two cable provider client
April 2018 - August 2019

Served as a Scrum Master for a platform team developing an AI Chatbot, and as a proxy Product Owner during a staffing transition, delivered a custom Skills Kit for client stakeholders to train NLP with new utterances, intents, and content – which served as a foundational prototype for iterations of the tool.

Product Owner  
Accenture/
Top four cellular provider client
October 2017 - March 2018

Owned and created end-to-end governance process of the product – a new enterprise-wide design resource guide – for +20 design and development teams.

Product Analyst
Accenture/
Top two cable provider client
August 2016 - March 2017

Helped execute the development and launch of a new eCommerce product - supporting several product managers across a variety of channels: Communications, Digital Experience, and Call Center.

CERTIFICATIONS

EDUCATION

Bachelor of Mathematics
Northwestern University
2015
SAFe Product Owner/ Product Manager
Scaled Agile Framework
2017

Certified Scrum Master
Scrum Alliance
2015

 
 
 

SKILLS & EXPERTISE

Product Innovation Strategy
Enterprise Digital Transformation
Intake & Governance Processes
Agile Program Management
CMS (AEM, Oracle WebCenter Sites, Drupal)
eCommerce (hybris)
Functional Requirements
Storyboarding & Wireframes
Journey Mapping
 

QUICK ID

Email

LinkedIn

Location

CONTACT ME

 

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